# Listening across a client engagement

Synthetic example. The organisation, questions, excerpts and analysis steps are invented, not a customer result or output from a live session.

## Client engagement

Live interviews explore the context with staff, volunteers and trustees. Harmonica conversations offer another way for regular visitors and people who have never attended to contribute.

What should guide this community arts organisation’s priorities for the next three years?

## Starter questions for this engagement

Choose who to invite and how these conversations complement live interviews and other research. Adapt the questions to the engagement.

1. What is your connection to the organisation, if any?
2. What has shaped your experience of taking part, or deciding not to?
3. Looking ahead, what would you like the organisation to make possible?
4. What else should the planning team understand?

Follow the participant’s own words. Ask for an example when useful; accept uncertainty without suggesting an answer.

## Synthetic source excerpts

### A: Regular visitor

Source: Harmonica conversation

> I value the evening programme, but the last bus leaves before it finishes.

### B: Local resident who has not attended

Source: Harmonica conversation

> I see the posters, but I cannot tell which events would be suitable for someone coming on their own.

### C: Volunteer coordinator

Source: Live interview note

> Our volunteers know the regular visitors well. We hear much less from people who have not come through the door.

## Consultant analysis after export

These are illustrative steps in the consultant’s own workflow, not a Harmonica-generated client report.

### Bring the material together

Export Harmonica responses and read them alongside interview notes in Claude or your usual analysis tools. Keep each source and stakeholder group attached while you code the material.

Source excerpts: A, B, C.

### Compare perspectives across groups

The conversation excerpts describe barriers to taking part. The interview note raises a gap in whose views reach the organisation. Explore those differences across the wider research before treating them as findings.

Source excerpts: A, B, C.

### Frame the client’s planning discussion

What would make participation easier? Whose experience is still missing? Bring your interpretation, disagreements and open questions to the planning discussion. The client decides its priorities.

Source excerpts: A, B, C.

These three invented excerpts illustrate the workflow. They do not establish how common a view is, represent the community or justify a particular strategy.