For change management & OD consultants

Hear more voices in your client engagements.

Use one-to-one AI conversations to reach stakeholders beyond your live interviews. Review what they say, export the responses, and bring them into your wider research and analysis.

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Several ways to listen.
One client engagement.

A community arts organisation is planning its next three years. Its consultant combines live interviews with Harmonica conversations, then brings both into their own analysis for the planning process.

Synthetic worked example. The organisation, questions, excerpts and analysis steps are invented, not a customer result or output from a live session.

The engagement question

What should guide this community arts organisation’s priorities for the next three years?

Plan the listening

Live interviews explore the context with staff, volunteers and trustees. Harmonica conversations offer another way for regular visitors and people who have never attended to contribute.

These starter questions are for the Harmonica conversations. Adapt them to the engagement.

What is your connection to the organisation, if any?
What has shaped your experience of taking part, or deciding not to?
Looking ahead, what would you like the organisation to make possible?
What else should the planning team understand?

Sample follow-up guidance

Follow the participant’s own words. Ask for an example when useful; accept uncertainty without suggesting an answer.

Your call: who to invite, what to ask, and who needs an interview or another way to contribute.

From responses
to your analysis

Your workflow after exporting from Harmonica

Bring the material together
Export Harmonica responses and read them alongside interview notes in Claude or your usual analysis tools. Keep each source and stakeholder group attached while you code the material.

Source excerpts: A, B, C
Compare perspectives across groups
The conversation excerpts describe barriers to taking part. The interview note raises a gap in whose views reach the organisation. Explore those differences across the wider research before treating them as findings.

Source excerpts: A, B, C
Frame the client’s planning discussion
What would make participation easier? Whose experience is still missing? Bring your interpretation, disagreements and open questions to the planning discussion. The client decides its priorities.

Source excerpts: A, B, C

These three invented excerpts illustrate the workflow. They do not establish how common a view is, represent the community or justify a particular strategy.

Different sources.
Keep the context.

Two fictional chat excerpts and one fictional interview note. The interview note comes from the consultant’s separate research.

A Regular visitorHarmonica conversation

“I value the evening programme, but the last bus leaves before it finishes.”
Synthetic excerpt
B Local resident who has not attendedHarmonica conversation

“I see the posters, but I cannot tell which events would be suitable for someone coming on their own.”
Synthetic excerpt
C Volunteer coordinatorLive interview note

“Our volunteers know the regular visitors well. We hear much less from people who have not come through the door.”
Synthetic excerpt

Download this example (.md)

The example is a starting point to adapt. Work with our facilitation team on the design of your engagement.

For a published stakeholder-listening engagement, read CMI’s programme-planning case (27 June 2025). The fictional example above is separate from that case.

Make room for more perspectives in the work.

You can’t interview everyone

A strategic plan or change programme affects people beyond the interview list. Scheduling more calls takes time, and those already close to the organisation may be easier to reach than people who rarely take part.

Offer another way to contribute

Share a Harmonica conversation link through the channels the client already uses. People respond in their own time. Decide who else needs a live interview or another way to contribute, including people who prefer not to speak with AI.

Your research lives in several places

Live interviews, existing documents and new conversations each hold part of the picture. You need to compare them in the context of the engagement, rather than work from one summary in isolation.

Bring responses into your analysis

Review themes in Harmonica as a first pass, or export individual responses for analysis alongside interview notes and other material. Use Claude or your usual tools to code the research and compare perspectives across stakeholder groups.

A tidy summary can hide missing voices

The most common view among respondents may leave out people who never took part. A useful synthesis still needs someone who understands the client, notices gaps and can tell a pattern from a question that needs more listening.

Keep your judgment in the process

Examine individual contributions, keep disagreements visible and decide what needs further exploration. You interpret the material and shape the recommendations; the client makes the decisions.

Ready to get started?

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Built for consulting workflows

Features that fit how consultants actually work

Questions for your engagement. Start with your research questions or adapt a starting point from the template library. Add the client's context and decide how the conversation fits the rest of your listening plan.

One-to-one conversations. Participants contribute through their own chat conversation. Follow-up questions help them explain the specific experiences behind a broad answer.

Themes as a starting point. Review the emerging themes alongside individual conversations. Use them to guide your reading and identify questions to investigate in the wider research.

Export for your own analysis. Download responses to work with interview notes and other research in your chosen tools. Keep the original contributions available as you develop your interpretation.

Model and hosting options. Connect provider API keys through BYOM, or explore self-hosting as a separate deployment option. See the hosting and pricing options for the engagement.

Co-facilitation services available. For engagements where you want expert support on session design or synthesis, our team can work alongside you. See our services.

How it works

Set up your listening round.

Set the questions and context

Invite people to contribute

Review and export the responses

Start for free

Add the client’s context and your research questions. Decide which people to invite and how this round complements live interviews and other research.

Share the conversation link through the client’s usual channels. Participants respond in their own time; keep another route open for people who prefer a different way to contribute.

Explore themes and individual conversations in Harmonica. Export responses to compare with your other research and carry into your own analysis.

Add Harmonica to your next engagement

Choose a question from an upcoming engagement. Try a small listening round and see how the responses fit alongside your interviews and other research.

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